GENERAL
FUNCTION: Serves as a
liaison between IT, Operations and various business lines
to
analyze business and user
needs, document requirements, and resolve complex system
problems. Possesses a sound understanding of business systems
and industry requirements. Acts as a
team leader for assigned
projects. Partners with the business unit to develop a solid
knowledge
base of the business line,
including the business plan, products, processes and revenue
streams.
Coordinates requirements
definition, development, testing, implementation and support for
new and existing systems. Identifies, researches and analyzes
production problems, develops solutions and coordinates
resolutions. Oversees enhancements in order to maintain
productivity and efficiency.
DUTIES AND
RESPONSIBILITIES:
# Functions as the liaison
between the business line, operations, and the technical areas
throughout the project cycle.
# Acts as team leader for
projects.
# Possesses strong knowledge
of the applications we support and business line processes and
products
# Identifies system
enhancements, documents business needs and determines development
impact to current system processing. Works with programmers and
users to ensure accuracy of enhancements.
# Provides input into the
creation of detailed project plans, work assignments, target dates
and other aspects of assigned projects.
# Provides guidance and
context in prioritizing and determining complexity of problems and
requests.
# Partners with the technical
areas in the research and resolution of system and process
problems.
# May perform some aspects of
Project Management including but not limited to
Approval
gathering, Readiness
Assessments, and other artifacts and controls.
# Identifies, researches, and
analyzes production problems develops solutions, and
resolves
problems.
# Works with programming
resources (in house and third party) to ensure development work
is
completed to
specification.
# Provides oversight to
external consultants working in our area
# Plays a key role in the
planning, and implementation of system enhancements and
conversions. Ensure system enhancements follow the appropriate IT
guidelines, meet or excee
