Transaction Support Associate III - First Shift

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: Provides expert support for all functions of Transaction Manager Image processing system. Support varies from end of day, expert balancing, capture reconciliation, adjustment approval, all intermediate functions, machine operations andgeneral system troubleshooting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Researches and resolves all out-of-balance transactions that could not be resolved by normal balancing methods.

* Escalates any issues to management that cannot be resolved.

* Inserts advice of corrections as needed.

* Coordinates advice distribution with Mail Operations.

* Prints and reports all advice notices that were created during balancing.

* Performs ten-key input for MICR line completion. Maintains consistent keying speed with accuracy.

* Possesses extensive knowledge of internal documents to ensure accuracy of document processing.

* Performs End of Day encoding of Reprocessed Cashletters via the 7766 encoding machine.

* Maintains Transaction Manager password.

* Prints and reports all advice notices that were created during balancing.

* Meet and maintain production and quality standards as set by work type and process.

* Other duties as assigned.

SECONDARY DUTIES AND RESPONSIBILITIES:

* Monitors and manages the BAP Workflow system. Prioritize jobs as needed.

* Manages the workflow of jobs from the BAP to the MICR system and escalates any issues if required.

* Supports management in processing functions such as End of Day, Restarts and other trouble shooting processes.

* Reviews all inserted adjustments that require threshold approval.

* Ensures all captured transactions are in balance and uploaded from the Transaction Manager application to the SuperMICR application.

* Receives all inbound banking center/mart routes which includes logging receipt entries into database, completing branch discrepancy log as needed and delivering work to document prep.

* Inspect P.O.D. batches for hardware (staples, paper clips) to ensure all work is in the appropriate order. Inserts control documents as specified and deliver work to image capture.

* Maintains a working knowledge of all capture machines (NCR 7780s, Itrans, IBM 3890#s) in order to perform image capture. Power encode functions as assigned. Performs hardware maintenance as needed.

SUPERVISORY RESPONSIBILITIES: None.

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