GENERAL
FUNCTION: Helps to
identify and define systems and business line needs
and
requirements. Coordinates
development and support for new and existing applications.
Primary
liaison between line of
business, operational support and information technology. Partners
with
the business unit to develop
a solid knowledge base of the business line, including the
business
plan, products, processes and
revenue streams. Coordinates business requirements
definition,
development, testing,
implementation and support for new and existing systems.
Identifies,
researches and analyzes
production problems, develops solutions and coordinates
resolutions.
Possesses a broad
understanding of business systems and industry requirements.
Oversees
enhancements in order to
maintain productivity and efficiency.
DUTIES AND
RESPONSIBILITIES:
* Possesses a solid knowledge
base of the business line, including the business plan,
products,
process and revenue
streams.
* Plays a key role in the
planning, testing and implementation of system enhancements
and
conversions. Ensures system
enhancements follow the appropriate IT guidelines, meet or
exceed
user requirements and are
completed in a timely fashion. May act as project leader role
for
projects.
* Leads the research and
resolution of system issues. Partners with the technical areas in
the
research and resolution of
system and process problems.
* Works with users in
defining user, system and project requirements for new systems
and
system
enhancements..
* Identifies system
enhancements, documents business needs and determines development
impact
to current system processing.
Works with programmers and users to ensure accuracy
of
enhancements.
* Identifies, researches and
analyzes production problems, develops solutions and
resolves
problems.
