Global Payments Workflow Coordinator

Location: Cincinnati
Posted on: October 19, 2024

Job Description:

GENERAL FUNCTION: First level of supervision for servicing and execution of high dollar/high value international and domestic funds transfer activities facilitating workflow, monitoring productivity, and ensuring staff compliance with Bancorp policiesandprocedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct Workflow ~ 60% of time

.Coordinate and manage day-to-day workflow and inbound call routing in production-oriented department

.Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions

.Oversee and assist in resolving escalated operational and customer service and/or personnel issues

.Responsible for monitoring individual and team productivity and quality, and providing feedback to management

.Identify and implement work efficiencies through process improvement techniques

.Identify and coordinate implementation of new system features, products and operational procedures for system and processing enhancements

.Demonstrate mastery of all area equipment and related non-exempt responsibilities

.Ensure high dollar/high value payment execution applications and relative transfer activities are executed within real time service levels and associated systems are balanced in conjunction with Bancorp Treasry desk prior to end of day close;

.Manage the banks intraday overdraft position with clearing networks (i.e. The Clearing House, Federal Reserve)

.Ensure departmental procedure guides remains current and in compliance with all mandated, Bank and Federal guidelines

.Utilizes ACE/RAFT, Mobius, MTS, PEP+, SPOT, SWIFT, CRM or other department applications for research and processing

.Collaborates proactively/effectively with team to achieve departmental goals

Employee Leadership tasks ~ 30% of the time

.Ensure that production standards are met and maintained and perform associated tracking and reporting

.Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities. Promote teamwork and the cross training of employees.

.Provide recommendations with regard to performance appraisals, promotions, and disciplinary actions for subordinate employees.

Other activities ~ 10% of time

.Perform all work in accordance with established health and safety procedures.

.Perform any other duties as assigned.

.Attend training as needed.

Supervisory Responsibilities: None

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