Vendor Relationship Manager

Location: Cincinnati
Posted on: October 19, 2024

Job Description:

GENERAL FUNCTION: In conjunction with the LOB relationship owner, manages assigned vendor relationships for goods and third party services that are utilized within a particular division within the Consumer Line of Business. Responsible formanagingthefull life cycle of vendor on-boarding, measurement, and recertification. Develop and maintain reporting that validates vendor performance aligns with the stated guidelines and controls as contractually stipulated. Works in conjunction withLOBvendorowner to resolve project or performance issues and ensure that vendor boarding requirements are met. Responsible for the Management of re-occurring vendor scorecard and overall performance reviews.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* In conjunction with the LOB relationship manager, facilitate the new vendor vetting and boarding process, working with IT, Sourcing, Legal, and Bancorp Vendor Management.

* Establish and maintain scorecards for individual vendors, ensuring that Key Performance Indicators (KPI#s) are in alignment with vendor contracts and LOB requirements.

* Facilitate regular vendor scorecard reviews as required by level of risk.

* In conjunction with the LOB relationship owner, facilitate annual vendor performance reviews with IT, Risk, and Bancorp Vendor Management team.

* Facilitate the development of all documentation, presentations (internal/external), supplier scorecards and compliance reports.

* Facilitate both internal and external vendor audits.

* Track and measure vendor compliance to key KPI#s and contract deliverables on behalf of the LOB relationship manager.

* In conjunction with the LOB relationship manager, proactively identifies, manages, and communicates issues and risks, escalating as appropriate through management.

* Facilitate contract renewals, working with Sourcing and LOB to ensure that contractual SLA#s are in alignment with the needs of the business.

* Conduct Company, market, industry and product research using internal and external resources as requested.

SUPERVISORY RESPONSIBILITIES: None.

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