GENERAL
FUNCTION:
As part of the network engineering job
family, employees design and support the Fifth Third Bank voice and
data communication networks. Design includes definition,
configuration, testing and implementation.
Support is provided to all lines of business both internal and
external. Works independently on major, complex projects with
full competency. Coordinates with both technical and
non-technical staff and vendors on integrated voice and data
applications. May provide guidance and training to junior
staff.
DUTIES &
RESPONSIBILITIES:
·
Resolves complex networking problems with full
competency.
·
Participates in assessing emerging Voice
technologies.
·
Recommends modifications to configurations that will
reduce costs and/or improve service that typically span multiple
business functions.
·
Troubleshoots and debugs voice enterprise issues for
peers, customers, vendors and internal network
connections.
·
Provides technical training and direction to team
members. Mentors lower-level network engineers.
·
Provides technical training to users and operational
personnel on new systems.
·
Coordinates with technical and non-technical staff
and vendors for on-site application installation, testing and
implementation.
·
Meets with prospective customers to determine
requirements.
·
Participates in long-term design
discussions.
