GENERAL FUNCTION: Helps to identify and
define systems and business line needs and requirements to support
consumer-facing online and mobile applications. Coordinates
development and support for new and existing applications.
Primary liaison between line of business, operational support
and information technology. Partners with the business unit
to develop a solid knowledge base of the business line, including
the business plan, products, processes and revenue streams.
Coordinates business requirements definition, development,
testing, implementation and support for new and existing systems.
Identifies, researches and analyzes production problems,
develops solutions and coordinates resolutions. Possesses a
broad understanding of business systems and industry requirements.
Oversees enhancements in order to maintain productivity and
efficiency.
DUTIES AND RESPONSIBILITIES:
* Possesses a solid knowledge base of the business line,
including the business plan, products,
process and revenue streams.
* Plays a key role in the planning, testing and
implementation of system enhancements and conversions in support of
consumer-facing applications, i.e. www.53.com,
online account origination, online banking and mobile banking.
Ensures system enhancements follow the appropriate IT guidelines,
meet or exceed
user requirements and are completed in a timely fashion.
May act as project leader role for
projects. Based on project need, activities may
occasionally occur during non-business hours or
weekends.
* Leads the research and resolution of system issues.
Partners with the technical areas in the
research and resolution of system and process
problems.
* Works with users in defining user, system and project
requirements for new systems and
system enhancements.
* Identifies system enhancements, documents business needs
and determines development impact
to current system processing. Works with programmers,
vendors and users to ensure accuracy of
enhancements.
* Identifies, researches and analyzes production problems,
develops solutions and resolves
problems.
* Coordinates and executes ongoing application reporting
and provides updates to IT and line of business
management.
* Reviews operational procedures and methods and recommends
changes for improvement, with
an emphasis on automation and efficiency.
* Provides input into the creation of detailed project
plans, work assignments, target dates and
other aspects of assigned projects.
* Provides guidance and context in prioritizing and
determining complexity of problems and
requests.
* Maintains manuals, standard business and status reports,
technical training material and
reference material.
* May perform some aspects of P
